We take a path of exploration together, wherein we analyze the essentiality of having a Magento website for your business after analyzing the competition that exists in the arena. We will identify the goals that need to be met and set the timeline too for accomplishing the same.
Monthly Magento support that keeps your store running all year
A Magento store needs steady upkeep, not a panicked call to a developer every time something goes wrong. We put a team on your store month after month, watching it, patching it and fixing what breaks. Whether we built your store or you are coming to us just for maintenance, we start by getting to know the project before we touch it. Plans start at $199 a month.
- 24/7 site monitoring
- Error detection and solving
- Code and execution audit
- Security patch installation
On every plan
- Magento certified developers
- Dedicated project manager
- Backup, antivirus and malware scans
- 10, 15 and 20% discounts at checkout
A store is never really done, it just keeps needing attention
The work does not stop the day your store goes live. Magento puts out releases and security patches, extensions drift out of date, and small bugs creep in that nobody notices until a customer hits one at checkout. Left alone, those things quietly add up until the store feels slow and brittle.
A monthly plan keeps the same team close to your store, so the upkeep happens in the background instead of becoming an emergency. We work on a prepaid hourly basis, which means you hire us to get a defined task done and we get it done in the least time we can. We do not poke around or change things you did not ask for.
Three monthly maintenance plans
Discounts of 10, 15 and 20% are applied automatically at checkout. Medium and Enterprise include everything in Small.
Small
$199 / month
The basics, looked after.
- 10 hours a month
- Extra support at $30/hr
- 16-hour response
- 24/7 site monitoring
- Customer support portal login
- Magento extension installation
- Email support
- Dev / staging environment
- Code repository
- Security patch installation
Medium
$299 / month
Small plan plus hands-on work.
- 15 hours a month
- Extra support at $25/hr
- 10-hour response
- Front-end design and development
- Magento admin support
- Code audit
- Extension support and enhancement
- Dedicated project manager
- Quality assurance
- Backup, antivirus and malware scans
- 4 emergency support hours
Enterprise
$399 / month
Small plan plus priority and training.
- 20 hours a month
- Extra support at $20/hr
- 6-hour response
- Front-end design and development
- Magento admin support
- Code audit
- Extension support and enhancement
- Dedicated project manager
- Quality assurance
- Backup, antivirus and malware scans
- 6 emergency support hours
- Training and instant support
If none of the three fits, just tell us what you need
We know every store is different and yours might not slot into Small, Medium or Enterprise. If that is the case, get in touch and share the details, and we will build a support package around your budget instead of squeezing you into a plan that does not quite work.
And if your needs run deeper, you can always buy extra hours on top, for feature development, optimization, code review, integration work and custom modifications. The plan is a starting point, not a ceiling.
What your hours go on
Here is the everyday work a maintenance plan covers, whichever one you pick.
Stopping downtime
Downtime on a store means real losses, so we keep watching the site for glitches and issues to head off any sudden shutdown.
Finding and fixing errors
After more than twelve years on Magento, spotting an error and fixing it fast is second nature, with little disruption to the running store.
How-to guidance
Our help extends to running the site. The Magento 2 plans include a DIY guide on using your features and extensions the right way.
Design, dev and integration
If you want to make your store more your own, we design, code and integrate the changes you have in mind.
Complete admin support
Reconfiguring a store is hard work. We take on the admin: data migration, product entries, customer data and more.
Extension integration
Whether you have an extension ready or need us to build one, we make sure it works cleanly with the rest of the site.
Process updates
We follow every Magento release and keep your platform, extensions and security software on current, supported versions.
Code and execution audit
Our certified developers audit your code quality and execution, then recommend changes. You choose us or your own team to apply them.
When something breaks and you need it fixed now
Sometimes you cannot wait, and you do not have a plan in place. That is fine. You can raise an emergency support ticket for a one-off Magento problem without buying a monthly package, and we get straight on it. Emergency work starts from $250 an hour.
If you would rather not commit to a retainer at all, there is a simple pay-per-hour option. You pay for what you use, sized to your budget and how involved the work is. Email us the problem and we will respond within 24 hours of the ticket going in.
A monthly check-up for your store
Just like you would not skip a regular health check, a store benefits from someone looking it over month after month. Technology keeps shifting and sites get cumbersome over time. Under our BRAVE contract we assess your site's health, clear out the inefficiency, and set aside hours each month, week and day so problems get handled as they appear.
BRAVE covers system updates and management, bug fixes and ongoing maintenance, without a strict watch on the clock for every request. You are invoiced at a $35 an hour token rate. It is the steady-care option for owners who want the upkeep handled rather than rationed.
The things people ask before signing up
How do the maintenance plans work?
Whichever plan you pick, you pay for a set block of hours and we spend them on the work you ask for. We do not modify your store outside of that. Our job is site review, error detection and correction, platform updates and patches. Contracts run on a three-month binding. You can prepay for the whole package or pay monthly, and clients who stay all year see the better deal.
Do unused hours roll to the next month?
No, the hours are used within the month and we do not carry them over. In practice it rarely matters, because in around 90% of cases clients run short of hours rather than have spare. The plans are sized around how Magento actually works, so leftover hours are uncommon.
Do my hours cover Magento version upgrades?
Yes, we handle upgrades within your support hours. A version update can take more time than you expect, and when it does we add extra hours only after asking your permission first.
Do I need to sign a long contract?
We offer monthly as well as 12-month agreements. To change package we ask for 15 days notice. We do recommend the yearly contract for the better rate, but it is your call.
Can I migrate my store to you for maintenance?
Absolutely. If your store runs on Magento we are happy to take it over with the proper precautions. We study the site to understand how it works, list out what could be improved, and discuss recommended upgrades to things like server setup and merchandising before settling into the ongoing work.
Are there rules on how I use my hours?
No fixed rules. We allot the hours to whatever you need, whether that is clearing bugs, technical enhancements or new features. With our Magento experience, we aim to spend the time well so it shows up in performance and conversions.
Are security patches covered?
Yes. Applying security patches is not optional, so every patch Magento puts out gets added to your store within your support hours.
Can I switch packages mid-year?
Yes, you can move to a different package whenever you like. The only condition is a one-month notice period.
How do you work day to day?
Every store gets a personal project manager who handles your tasks, assigns work to the team and sends monthly updates on what was done and its effect on sales. We give you email, Skype and phone for the urgent meetings, and run on a ticketing system you raise requests through.
If a monthly plan is not your thing
Monthly support is only one of the ways we work, and our flexibility is a big part of why store owners stay with us. If the monthly plans do not sit right, there are other routes.
There is our Magento audit service, for when you want to find vulnerabilities and lift performance, or check the codebase before an upgrade so you do not lose functionality on the way. We offer three kinds of audit, host your code and keep the site secure. And there is the pay-per-hour route again, for when you would rather not enter a commitment you are unsure about. Email us the problem and we reply within 24 hours of the ticket.
Let's get you onboard
Our years on Magento have made us quick at problem solving, with certified developers and a steady, professional team. Tell us about your store and we will match you to a plan that keeps it running well all year. Call us on +1 319 804-8627 or book a discussion.