Someone who knows your store, on call every month
A live Magento store is never really finished. Patches come out, extensions break after an upgrade, the checkout starts dragging on the busy day. Our support plans put a Magento team on a monthly retainer, so when something goes wrong you are not hunting for a developer who is free this week. Plans start at $179 a month with ten hours of work included.
- Magento certified developers
- 24/7 monitoring on your site
- Plans from $179 a month
- No hidden cost, you see the rate
What we look after
- Magento and Magento 2 support
- Upgrades and security patches
- Theme and extension fixes
- Admin work and configuration
The problem with finding a developer only when something breaks
Most store owners do not think about support until the day they need it. Then a security patch is overdue, or a payment method stops working, or the site goes down in the middle of a sale, and suddenly you are sending cold emails to developers hoping someone can look at it today. Whoever does pick it up has to learn your store from scratch before they can help.
A monthly plan is the other way round. The same team already knows your setup, so a fix that would take a stranger a day takes them an hour. Downtime usually means lost orders, so we watch your site around the clock and try to catch the small glitches before they grow into the kind that shut you down.
What the hours actually cover
Your support hours go on whatever your store needs that month. Here is the kind of work that fills them.
Stopping downtime
We keep an eye on the site for glitches and slowdowns, so a small issue gets dealt with before it becomes an outage that costs you orders.
Finding and fixing errors
We have spotted and fixed Magento errors since 2009. Most are familiar to us, so they get sorted quickly rather than turning into days of guesswork.
How-to guidance
Our Magento 1 and Magento 2 plans include a plain guide on how to use your features and extensions correctly, so your own team can handle the everyday things.
Design and development
Need a change to the look, a new feature, or an integration with another system? We design, code and connect it for you within your hours.
Admin work
Reconfiguring a store is fiddly. We handle data migration, product entries, customer data and the rest of the admin you would rather not do yourself.
Extensions
Whether it is an off-the-shelf extension or a custom build, we install it and test it against the whole site so it does not break something else.
Magento updates
We follow each Magento release and keep your platform, extensions and security software on supported versions, so you are not left running something out of date.
Code and execution audit
Certified developers review your code quality and performance and tell you what to change. You decide whether we do it or your in-house team does.
Three monthly plans, with the rate written down
Small for the basics, Medium for more hands-on support, Enterprise when you need fast emergency response. The discounts below are limited-time.
Small
$179 / month, was $199
Basic maintenance, one month minimum.
- 10 hours a month
- 24-hour response
- Customer support portal login
- Magento extension installation
- Email support
- Dev / staging environment
- Code repository
- Security patch installation
- Extra hours at $45/hr
Medium
$255 / month, was $299
Small plan plus enhanced support.
- 10 hours a month
- 16-hour response
- Front-end design and dev
- Magento admin support
- Code audit
- 24/7 site monitoring
- Extension support and enhancement
- Dedicated project manager
- Quality assurance
- Backup, antivirus and malware scans
Enterprise
$519 / month, was $649
Small plan plus priority and emergency cover.
- 12 hours a month
- 10-hour response
- 4 emergency support hours
- Front-end design and dev
- Code audit
- Extension support and enhancement
- Dedicated project manager
- Quality assurance
- Backup, antivirus and malware scans
- Training
- Additional hours within a plan: $45/hr
- Emergency support with no plan: $250/hr
- BRAVE consultation rate: $35/hr
- Pre-sale questions: info@mconnectmedia.com
If a standard plan does not fit, we build one that does
Your store may not sit neatly inside Small, Medium or Enterprise, and that is fine. Tell us what you actually need, from feature development and optimization to code review, integrations and custom modifications, and we will put together a plan around your budget rather than push you into one of the boxes.
You do not even need a plan to get help. If something on your Magento site breaks and you just need it fixed, raise an emergency ticket and we will get on it. That work starts from $250 an hour. And if you would rather pay only for what you use, we offer a pay-per-hour option too. Email us the problem and you will hear back within 24 hours of the ticket.
For stores that need looking after without watching the clock
Over time a website gets heavy and bits of it stop pulling their weight. Our BRAVE contract is for owners who want us to assess the store's health, clear out the inefficiencies, and set aside time each month, week and day so issues get handled as they come up rather than piling into a quarterly scramble.
Under BRAVE you get system updates and management, bug fixes and ongoing maintenance, without a strict cap on hours hanging over every request. You are invoiced at a $35 an hour consultation rate. It suits stores where steady, hands-on care matters more than a fixed monthly bundle.
Common questions
How do the maintenance plans work?
Whichever plan you choose, you pay for a set number of hours and we use them on the work you ask for. We do not touch your store outside of that, our job is site review, error detection and correction, platform updates and patches. Contracts have a three-month minimum. You can prepay or pay monthly, and clients who stay with us all year get the better deal.
Do unused hours roll over?
No, the hours are used within the month and we do not carry them forward. In practice it is rarely an issue, because most clients run short of hours rather than have spare ones left at the end of the month.
Do my hours cover Magento version upgrades?
Yes. We do upgrades within your support hours. A version upgrade can sometimes need more time than expected, and if it does we ask your permission before adding hours, so you are never surprised by the bill.
Do I have to sign a long contract?
We offer both monthly and 12-month agreements. If you want to change package, we ask for 15 days notice. The yearly contract gets you the best rate, but it is not forced on you.
Can you take over a store you did not build?
Yes. We migrate stores in with the right precautions, study the site to learn how it works, list what could be improved, and recommend changes to the server setup and merchandising before we settle into the ongoing support.
Are security patches covered?
Yes. Applying security patches is not optional, so every patch Magento releases gets applied to your store within your support hours.
How do you actually work day to day?
You get a project manager who handles your store, assigns work to the team and sends you monthly updates on what was done and how it affected sales. You raise tickets, we prioritise them by urgency. Email, Skype and phone are all open for the urgent ones.
Tell us about your store
Send a few lines about your Magento store and what keeps going wrong, or where you want help. We will reply within a day and match you to a plan that fits your store and your budget. There is a free 30-minute consultation, or call us on +1 319 804-8627.