Discover the value in M-Connect's Magento support packages
M-Connect understands the diverse challenges of Magento that can impact your eBusiness. Whether we've built your Magento project or you're seeking ongoing maintenance, our support ensures seamless operations. Tailored to be cost-effective, M-Connect prides itself on delivering top-tier Magento website support.
Here's what our standard package includes
Full / partial suspension prevention
Downtime means losses. We constantly monitor sites for glitches and issues to barricade abrupt shutdowns.
Error detection & solving
15+ years of spotting errors and fixing them instantly. Hardly any instances of instability in your website.
"How to" guidance
Magento 1 and Magento 2 support packages include our DIY guide on how to use features and extensions correctly.
Design, dev & integration support
Customised solutions for designing, coding and integrating if you want to make your eStore unique.
Complete admin support
Re-configuring an eCommerce store is hard. We handle data migration, product entries, customer data and more.
Extension integration
Pre-developed extensions or custom builds — perfect integration and tested-against-the-whole-site.
Magento process updates
We follow every Magento release. We make sure all clients have upgraded versions of Magento, extensions and security software.
Code & execution audit
Certified professionals audit code quality and execution. We recommend changes; you choose us or your in-house team to implement.
Magento monthly maintenance packages
Three clear plans, all with transparent pricing and limited-time discounts. Choose Small for basics, Medium for enhanced support, Enterprise for emergency response.
Small
- 10 hours / month
- 24-hour response
- Customer support portal login
- Magento extension installation
- Email support
- Dev / staging environment
- Code repository
- Security patches installation
- Extra hours: $45/hr
Medium
- 10 hours / month
- 16-hour response
- Front-end design & dev
- Magento admin support
- Code audit
- 24/7 site monitoring
- Extension support & enhancement
- Dedicated project manager
- Quality assurance
- Backup, antivirus & malware scans
Enterprise
- 12 hours / month
- 10-hour response
- 4 emergency support hours
- Front-end design & dev
- Code audit
- Extension support & enhancement
- Dedicated project manager
- Quality assurance
- Backup, antivirus & malware scans
- Training
If you have any general or pre-sale questions about a support package, email info@mconnectmedia.com or create a support ticket. We'll get back to you within 24 hours.
Customize your package with M-Connect — simply reach out
Recognising that your needs may not fit standard support packages, M-Connect offers custom-made solutions tailored to your budget and requirements. Just get in touch with us, share your specifics, and we'll ensure all your eCommerce issues are resolved promptly and efficiently.
You are free to acquire additional package hours if your requirements are comprehensive — feature development, optimization, code review, integration services, and customised modifications.
Urgent support, rapid solutions — think quick, act sharp
We're known for our swift response to any Magento site emergency. Our promptness sets us apart from the rest. Straighten out all your issues with a single click, even without purchasing our support package. Simply generate an emergency support ticket, and experience our lightning-fast service in no time.
Nominal charges for emergency service start from $250/hour.
Don't find an alignment with our monthly support plans? Not an issue.
Monthly support is just one of the basic packages we provide. Our flexibility makes us the riding star of the Magento platform. Check out our other maintenance options if monthly packages aren't right for you.
Magento Audit Service
Improve site performance and detect vulnerabilities. We offer three types of audits which discover different kinds of vulnerabilities — code, security, and performance. We host your code and ensure your site is secure.
Request audit →Pay-Per-Hour Service
Don't enter into a negotiation you can't afford. Pay only for what you use, in obedience to your affordability and complexity. Email us your problems and we'll respond within 24 hours of ticket generation.
Get pay-per-hour →Ready to onboard? M-Connect is set to welcome you
With technology constantly changing, websites often become unwieldy. To address this, we meticulously assess your site's health to eliminate inefficiencies. We allocate specific hours every month, week, and day based on your needs, ensuring your issues are addressed accurately and promptly.
Our focus on providing the right technical solutions for Magento eCommerce websites distinguishes our Monthly Magento plan, placing us in a league of our own. Through our support contract BRAVE, customers benefit from system updates, management, bug fixes, and ongoing maintenance, all available without time constraints. You will be invoiced with the mere token of $35/hour for consultation.