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Magento Website Support- We’re Ready To Go Into Maintenance Mode Anytime You Want

Going live is the thrust that every dream needs, however it is undisputably just the beginning. After this phase comes the real work which is to keep your site up and running smoothly. M-Connect Media offer maintenance services for Magento stores and websites regardless of where it was developed.

Our support and maintenance team comprises of technical wizards who ace in problem solving and makes sure that your site functions at its optimum level. Be it your ongoing project or an old site that needs an upgrade, we offer Magento support packages that vary from 10 hour to 160 hours of services. We are always ready to put on our maintenance mode whenever you need it.

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  • Let us Take Care of your Store’s Maintenance While you Focus on the Sales

    Technical world is getting better with passing hours. Yes, here we talk for an hour, and in some corner of the world, someone comes with a new technical idea. E-Commerce being the hottest trend currently, is going through enhancements and alterations every day. There is a high risk of losing everything invested if you don’t keep up with these modifications.

    With fully certified Magento 1 and Magento 2 developers on our support team, we guarantee you the expertise in our services which our world needs. As your professional partner, our team will guide you on any changes, enhancements and newness that your store needs to match strides with the online world.

    Rest assured if you got your webstore developed in-house or somewhere else, because we are here to help with all your Magento requirements, including emergency support. Our team of Magento experts take care of updates, security, addition of the newest features and extensions, and optimizing the entire on-going website.

    It is time to concentrate on growing your business and leave the technical worries for us. The entire team of technical support at M-Connect is proficient in maintaining on-going Magento websites as swiftly as possible. We’ll become a part of your team to keep your business in line.

Support qnd Maintenance Solutions for One and All - Pick the Suitable from our Bespoke Packages

We partner with you to actually be your working partner. We have designed our Magento support packages keeping our lens directed to your benefits irrespective of the factors such as “where did you get your site developed”.

We are the company that believes in creating and nurturing relationship with our clients. Our maintenance services do not limit your extension towards us by number of hours or project length. Our technical support team develops the best solution possible for your eCommerce websites providing more flexibility and agility to the product.

So, if you have had a bad experience with your previous development partners and have felt that your project was not well supported there, rest assured, we’ll provide you the people, the process, guidance on how-to, and everything that your web shop needs to be up and running ideally.

M-Connect’s Flamboyant Quality Support Package(FQS)

Designed for All Starting Service Provision with Just 10 Hours a Month

A specially tailored Magento website support package that might align with almost all your requirements, yes that’s our Flamboyant Quality Support (FQS) package. With a straight rapport of being genuine above having apt technical skills, we have had a fair share of compliments from all our clients.

FQS comprises of dedicated Magento specialists who take ultra-precautions for the maintenance of your eCommerce store. We keep your business in line and focus on eliminating your site’s downtime completely. Our team of support services not only fixes the bugs on your site, but decide a course which is also best for the business.

Starting with just 10 hours a month, Flamboyant services can be extended and moulded as per your requirements. Our proactive observation of your eCommerce website helps us net the issue before it actually damages your business.

Starting with just 10 hours a month

Topic

PAYG

Small

Medium

Enteprise

24/7 Site Monitoring

Hot Line - Instant Support Contact Number

Back-end Development [Magento Admin Support]

Front-end Development and Design

Customer Support Portal Login

Magento Product Support - Extension Installation

Code Audit

Training

Email Support

Extension Support and Enhacement

Development/staging environment and code repository

Dedicated Project Manager

QA Team

Security Patches Installation

Magento Version Upgrades

Backup Configuration

Malware Scans and Investigations

Anti-virus Scans and Investigations

Response Time [Hours]

24

12

8

4

Emergency Support Hours

4

6

Monthly Hours

NA

15

30

45

Unused Hours Expire Within

7 Days

30 Days

30 Days

30 Days

Additional Support Hour Rate

$50

$40

$35

$30

Monthly Subscription10%

PAYG

$600$540

$1050$945

$1350$1215

6 Months Subscription30%

PAYG

$3348$2344

$5859$4102

$7533$5274

Annual Subscription40%

PAYG

$5760$3456

$10080$6048

$12960$7776

Get Inquiry

You are free to acquire Additional Package Hours if your requirements are comprehensive such as feature development, optimization, code review, integration services, and customized modifications.

Custom Packages

M-Connect is Open to Designing Custom Packages - All you have to do is Contact Us

We agree on having distinct requirements which may not fit in the prevailing support packages. If it so with your case and you want a custom-made support package within your budget, then all you have to do is get in touch with us and share the details. All your eCommerce issues will be sorted just about in time.

Trusted

We keep client’s satisfaction on our focal point. All that matters to us is your satisfaction. Thus, we try to deliver our best. We try to reinforce the best relationship with our clients. Anything dealing with Magento can be brought to us and sorted out in shortest possible time. Our numbers speak our quality and expertise.

  • 1000+

    Happy Clients

  • 1200+

    Project Done

  • 200+

    Magento Extensions

  • Nominal charges for our service starts from $250/hour.

    We are Quick to Think, Sharp to Solve - Perfect for Emergency Support Needs

    AGILITY is what customer seeks for. Our PROMPTNESS to serve any MAGENTO SITE EMERGENCY at one click makes us different from our contemporaries.

    Straighten out all your issues and, get an urgent solution to your personal Magento based site queries without purchasing our support package. Generate an emergency Support ticket, and get pleased by our service in a jitty of a minute.

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M-Connect’s Magento Support Packages are Irresistibly Considerable - Check Out our Inclusions

M-Connect has tailored packages keeping every possible Magento predicament that might hinder your eBusiness operations. If we have built your Magento project, then our continuous support will negate the downtime completely. Even if you are here just for maintenance of your site, we’ll rigorously work on it starting from the exploration of your project.

At M-Connect, we provide an array of benefits and features through our support services that are absolutely irresistible. With options designed to cater your needs in the most economical way possible, M-Connect take pride in providing the best Magento website support in the industry. Here is what our standard package include:

  • Full/Partial Suspension

    Downtime of an eCommerce means incredible losses and that, we don’t want our clients to face. We constantly monitor the sites for glitches and issues to barricade abrupt shut downs of the sites.

  • Errors detection and Solving

    Being in the industry for more than 8 years now, we have a knack of spotting errors and fixing them instantly. With our support, there will be hardly any instances of instability in your website.

  • Guide on “How To”

    Our inherent assistance in Magento extends to providing sufficient knowledge on operating the website. Our Magento 1 and Magento 2 support packages include our DIY guide on how to use the features and extensions correctly.

  • Support on design, development, and integration

    We provide customized solutions for designing, coding and integrating if you are up for making your eStore unique.

  • Complete admin support

    Re-configuring an eCommerce store is difficult, especially if it has been online for a long time and has plenty data. We provide admin services for data migration to Magento including product entries, customer’s data and much more.

  • Extension integration

    Whether you already have a developed extension and just need integration services, or you want us to work on the extension as well, we are ready to do it all. We make sure the extension is integrated perfectly and working as expected with the entire site.

  • Process Updates in Magento

    Being Magento enthusiasts, it goes without saying that we follow each and every release or update related to Magento. We make sure all our clients have upgraded versions of Magento, their extensions, or any security software.

  • Magento Code and Execution Audit

    M-Connect’s certified professionals perform an extensive audit on the quality of code and its execution. After apropos analysis, we recommend changes in the code that seems necessary. We give this liberty to our clients whether to choose us to implement the code changes or their in-house team.

Monthly Website Check-Ups are as Important as Monthly Medical Check Ups - Avail our Most Convinient Monthly Plans

With the ever changing technology, Websites often get cumbersome and to eradicate the same, we scrutinize your Site’s health and, make it uncompromisable to the inefficiency.

We designate number of hours every month, every week and every day as per your requirements and we make sure that your issues are dealt correctly.

We believe in the right technical medication of the Magento eCommerce Websites and this makes our Monthly Magento plan exceptional and put us in the different dimension of space from the market.

Our affordable and unprecedented steps to resolve the issues places us in customer’s heart. By opting for our support contract referred as BRAVE, customers reap benefits for their system updation, management, Bug Fix and ceaseless maintenance. Our support and precautionary measures can be accessed by our customers without a glance at clock.

You will be invoiced with the mere token of $35/hour.

Monthly Website Check-Ups

Don’t find an Alignment with our Monthly Support Plans? Not An Issue.

Unbox our Special Scheme as per your Convenience

Monthly support is just one of the basic support packages that we provide. Our flexibility on providing support has made us the riding star of the Magento platform in the market. Check out our other maintenance packages if you are not comfortable with our monthly support packages.

  • Improve your Site Performance and Detect Vulnerabilities by Magento Audit Service.

    If You’re trying to upgrade Magento, you will absolutely want to audit the codebase to ensure you’re not losing any functionality in the process. We offer three types of Audits which discovers different kind of vulnerabilities. We host your code and ensure that your site is secure.

    Code Audit Security Audit Speed Optimization
  • Harvest our Service and Pay Per Hour

    You don’t have to enter into a negotiation which you can’t afford to or are not confirmed of. We offer Pay Per Hour service so that you can harvest the best out of us in obedience to your affordability and complexity of your eCommerce site. This is the most feasible plan for you to settle on. E-mail us your problems and we will respond within 24 hours of the ticket generation.

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Still Unsure about our Way of Operation? Check Out these Frequently Asked Questions for Lucid Understanding

Technicalities have no rulebooks and every project comes with its own challenges. It may happend that you don’t seem to understand the working of our packages, or may get confused as a result of your seemingly unique issue. Well, you can further explore our services and packages through these questions which we usually find our clients to shoot. We are sure you will find your way out on deciding the package after referring these FAQs.

  • How the Maintenance Plans at M-Connect Work?

    Irrespective of which package you choose, we provide our services on prepaid hourly basis. You hire us to accomplish a task and we take minimum time for its execution making it just a work for hire scenario. Our support services do not allow us to tamper, adjust, or modify your Magento store under any circumstances. We are simply here to abide by your support needs which we accomplish through thorough site review, error detection and correction, regular updates of platform version and block the probabilities of code defection by bugs.

    In case you need extra hours to put into your web store’s maintenance, inclusion of additional hours is a simple process. However, the contracts at M-Connect have a binding of three months. We provide you the liberty of making the payment where you choose to prepay in advance for the entire package, or pay monthly. Clients who prefer to get our services all year round get great financial benefits though.

  • Is it Necessary to extinguish my support hours of the month, or do they roll to next month?

    Regardless of which package you choose, you are bound to use the allotted support hours within that period of time. We do not extend the use of the left hours after its timeline extinguishes. However, in 90% of the cases, our clients are short of hours rather than the other way round. We assure you that our monthly support packages are designed after taking the working of Magento into consideration. Thus, there are hardly such instances where there is a debit of a few hours.

  • Do my Support Hours include Upgrades in Magento Version?

    Definitely. We work on any and every upgrade that comes our way during your support hours. However, updating Magento versions may need more hours than you anticipate. We readily add extra hours to support packages after seeking our client’s permission.

  • Do i Need to Sign Extensive Contracts?

    Our contracts follow a different pattern where we offer monthly as well as 12 month binding agreements. In case of changes in packages, our clients are expected to notify us 15 days prior to its extinction, or give us a 15 days’ notice. We would strongly recommend you to go with our yearly contracts to get amazing benefits.

  • My requirements are a bit different, can you design a custom support package for me?

    Although eCommerce has a central idea which is to sell objects using Internet, each eStore has distinct needs. And with anything unique comes the responsibility of maintaining the feasibility of the product along with its quirkiness. We are ever-ready not only to mould our packages according to your requirements, but we also design entirely fresh maintenance plans for any of our interested clients.

  • Everything seems to be in place. How Do I start?

    Once you decide on which support package do you want to take, contact our representative via phone or e-mail. We will generate a support agreement and will initiate working in your project as soon as you agree on the terms by signing the contract. Paying methods are left upon our clients as to whether they want to pay in advance or would like to go monthly. We work using a ticketing system where the clients generate tickets and we add urgency based requests into our to-do list.

  • Can i Migrate my project to M-Connect to Avail your Magento Maintenance Services?

    Absolutely. If your store is made using Magento, we would be more than happy to migrate your store to our company with all the necessary precautions. We begin the process of migration with studying your site thoroughly to understand the processes involved in operating your eCommerce store.

    Our Magento specialists list out the alteration probabilities and functional enhancement and put them on the discussion table with you. We will recommend you upgrades and improvements for every aspect of the business including server setup and merchandising settings. Your growth is ensured on the very moment when we initiate the process of migrating your eCommerce store.

  • Are there any Conventions to Use my Support Hours?

    There are as such no rules about how you use your support hours. We can allott your maintenance hours as per your requirements, whether they include getting rid of bugs, make technical enhancements, or to work on extra features. With a detailed experience on handling Magento maintenance processes, we assure you that your time will be consumed ideally. Our inputs will definitely reflect in your site’s performance and conversion rates.

  • Will you See to the Security Requirements Within my Maintenance Hours?

    It is statutory to add security patches to the eCommerce platform whenever, wherever required. We make sure every security patch introduced by Magento is integrated with your store within your support hours.

  • Can I switch to another package in the middle of the year?

    Yes, we allow our clients to explore our packages and raise no issues when they say that they want to switch their support package. The only condition that we put in the necessity of giving us a notice period of a month.

  • How do you propose to work?

    Every project that we take on has a personal project manager who handles all the tasks of your Magento store. He assigns apt tasks to the our team and provide monthly updates in your support outcomes and its effects on sales. We provide e-mail, skype id, and phone number to all our clients for emergency meetings.

Let’s get going then! M-Connect is already set to take you aboard!

Our extensive involvement in Magento has made us adroit in problem solving which we implement aptly in the project that come by our way. Certified Magento developers, timeliness, affordability, and acute professionalism, we have every quality that you need in your support team.

Avail our intelligently crafted support and maintenance packages to keep up your store’s performance all year round. Contact us via email or call us to book the discussion hour, right now.

OR CALL US TODAY (+1 319 804-8627) AND GIVE SHAPE TO YOUR E-COMMERCE STORE.

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You can do direct email at info@mconnectmedia.com