When it comes to eCommerce, order processing and fulfillment is a key and time-consuming aspect of running a growing business. Works including, inventory checking, reviewing order details, delivery options, and labeling. Well, a lot of work happens behind the scenes when you pass an order off to a carrier to delivering locally. As your order volume enhances and your business becomes more complex, it can be harder to manage.
Order management, it’s a goal and challenge for any company and a tedious task as well. It needs you to be on your feet and physically move around. You need to be check inventory from the production floor and bring it to the place you prepare orders for delivery.
However, managing and fulfilling orders on mobile is a great way to level up this process and mobile gives you the portability you need to manage and fulfill orders from anywhere, and it makes it easier for you to get orders out the door more quickly.
What is an Order Management System?
An order management system is a digital way to manage the journey of an order. It tracks all the information and processes, including order entry, inventory management, fulfillment, and after-sales services. An order management system offers visibility to both the business and buyer. A company can have real-time insight into inventories and customers can check when an order will arrive.
Why is Order Fulfillment Important?
In today’s time, consumers prefer the two-day shipping option and the demand is high for fast shipments and on time. When your order fulfillment process isn’t consistent or timely, you may struggle with getting shipments delivered on time, which can hurt your business.
If you want to take a competitive benefit, then it is essential to deliver on customer expectations for quick delivery and prompt return service. By optimizing your order fulfillment process, you can:
- Lower the cost of shipping
- Reduce operational costs
- Expand your customer base
- Enhance customer service
- Focus on selling
While order management touches virtually every system and process in the supply chain and most companies no longer contain order management within their company. They involve multiple partners such as parts and components suppliers, assembly and packaging services.
In this article, we will discuss some of the best ways to improve the ability to manage and fulfill orders more effectively:
How You Can Fulfill and Manage your Orders with Mobile?
Now, you know and understand what an order management system is and how it is important to your eCommerce business. Let’s check how you can manage and fulfill orders with mobile.
Make the use of barcode scanner
The first and foremost thing you need to meet the obligation of fulfilling an order is the amount of inventory on hand. There’s a chance that your products may break, go missing or be miscounted. What you can do is follow the best practices to ensure inventory accuracy is to conduct regular stock takes, normally about once or twice per month. This process needs checking inventory wall-to-wall verifying the number of items.
With the help of the mobile app, you can do this quickly by scanning the barcode for each product and updating the quantity, directly from the app. Doing this on mobile provides you the portability you need to look through shelves or walk down the aisle of your warehouse floor, so you aren’t tied to your desk.
Keep Track of incoming orders anytime
As a busy store owner, it is difficult to be at your desk 24/7 monitoring sales and orders. Having a mobile app makes it easy to keep track of incoming orders, so you can stay on top of your business no matter where you are.
As you monitor orders coming in on your mobile, you can better prioritize and plan your fulfillment windows. For example, if you have a large volume of orders, you may want to dedicate a few hours the next day to fulfill those orders. On the other hand, if you have only a few orders, you may be better off working on other things and waiting until more orders come through before fulfilling.
What’s also great about this is you can start to plan your orders as they come in. Every merchant prioritizes and plans their orders differently. Some merchants leverage tags or notes to add more info about their orders. They might ever tag or notes to add more info about their orders
They might even tag a staff member who will fulfill orders on their behalf and some common practices are prioritize based on the order date, delivery method, order value, product type, location in the warehouse, or customer segment.
For example, if you know an incoming order needs a large box, add a tag for a large box. If an incoming need a small box, add a tag for a small box. If you want to prioritize repeat customers, add a tag to the order that says first-time purchase. When it comes time to fulfill, you can leverage the search on the mobile app to find the orders you want to fulfill as a group and in which order.
Bulk Fulfill orders
Being on the move when counting and managing your inventory is important and but you also need physical space when it comes to picking, packing, and labeling your orders from delivery. The mobile app gives you the flexibility to fulfill many orders at the same time.
When you are ready to fulfill a set of orders, use the mobile app to bulk select the group of orders you wish to fulfill first. As mentioned before, this could be based on the order date, product type or location in your store, delivery method, and customer segmentation.
Once you’ve selected the group of orders, bulk print the packaging slip right from your mobile. These packaging slips have all the details of what products need to be fulfilled and shipped and can be used to collect the inventory need for your orders.
These tips and tricks can level up your order management and fulfillment process. With the help of mobile and mobile app, it is easier to check inventory anywhere and anytime, manage orders as they come in, and fulfill faster than from the place you pick, pack and prepare orders for delivery.
Need help in order management and fulfillment with mobile for your store? M-connect Media can be a peace of mind as we have already helped many eCommerce stores with development, design, implementation, and other services. Contact us for more information.