With the growing trend of online shopping, there’s a question about how the retail industry will survive. However, the demand is still the same as people come to the store and purchase in-person, even if on different terms than what we knew before the pandemic. According to research, 71% of Americans shop in person at least once a week.
Based on this research and statements, we could say that Retail is retired but not permanently as pandemic has stopped its growth for a while. But now time is back, and Retail is on the way to its success. It is no longer a secret that ways have changed as new technology comes into the market over time, and that has changed how retail works.
Does technology have a role to play in the retail market?
In today’s technology-driven era, you must meet customer needs and provide satisfaction, whether by meeting their needs or helping them over their concerns. In that case, scheduling technology into retail business can be a blessing in distinguish.
Technology can be a crucial aspect in the retail market because it can be a breaker or maker. This article will look at the benefits of technology in the retail sector and why you should implement it as soon as possible.
Walmart – Taken Step in Changing Customer Experience by Implementing “Scan & Go” Technology
One of the giant retailer initiators realized the need to innovate quickly. Yes, Walmart has invested heavily in technology and launched its own mobile payment system and greater in-store automation.
A company has introduced Scan & Go technology to purchase products by removing traditional checkout. This change has been adopted and welcomed highly by the customer as it’s elevated convenience for shoppers. Shoppers can now purchase within seconds and visit their nearest store to choose favorite items/products.
There’s no denying that retail is growing rapidly, fuelled by rapid technology advancements. It is hard to predict what will happen in the coming years, as all we can do is wait and watch.
Top Advantages of Using Technology in Retail Business
Let’s not talk about retail for a while. Way before the pandemic was announced, there was a huge demand for online retail, and the market was high and on a growing trend, fuelled by surgical investments in mobile apps and digital solutions.
It seems necessary to adopt modern technology in the retail business since customers purchasing in-store increases over time. And that’s why you must bring them an experience with technology that they continue to shop in-store more than they were. Ultimately, technology is the best part of any retail marketing strategy or revenue-generating thing.
1. Inventory Costs Have been Decreased
We could say that the retail sector is standing because of inventory, and there’s no denial in that. We know and understand that an inventory control system is a basic tool for retail management, and retailers are happy with that.
With inventory management, you can have an idea of what you have in store, and get an idea of the stock, whether it’s selling or buying. While this takes a lot of your time and effort, implementing technology can help you digitally manage these things.
Once online, every aspect of your store performance is at your fingertips. You can manage everything online and choose your preference, whether price, cost, margin, last date of sold and UPC codes. Ultimately, it is one of the best choices you can make to take advantage of technology in the retail sector.
You can also use the Out of Stock Notification Extension for Magento 2 to notify customers automatically when the product is back in stock via email. With this extension, you can easily manage inventory and help the customers get the products they have been looking for easily.
2. More Customer Satisfaction
Customer satisfaction should be at the core of any business since that’s a key factor in deciding whether you will succeed. You may notice that sometimes customers have lots of concerns, but they find it difficult to discuss with the store/brand just because of the lack of communication.
Well, the problem is the same as now also shoppers are suffering from the same. What you can do in this case is implement technology to provide seamless customer support and experience. You can provide digital support and bring satisfaction by solving their jargon immediately.
3. Improved Connection Between Retailer and Consumer
Customer service is the crucial aspect of any store since your customers expect that you provide them with the services they deserve. If you help your customers with their concerns, chances are they will speak out to their friends and family.
Having smart scheduling for your eCommerce store can be a great step in connecting with your consumers. There are brands with luxury items; customers can easily set appointments at a nearby store location and choose a preferred day and time.
This is the best advantage you can consider for your retail business since retailers and customers can easily connect with each other. Ultimately, this represents the best method to communicate with audiences more often.
4. Secure and Safer Store Shopping Environment
The next and most important benefit you can consider of using technology is that it made it easier for customers to shop in person. Yes, the reason is pandemic since people were habituated to online shopping and were making more online purchases. Having not visited a store for years makes customers scarred and creates seriousness of the crisis among shoppers.
Thanks to modern technology and software, people are now making more to offline or in-store shopping. Technology has helped store owners to organize customer purchases in slots and convenience.
For example, if there is more than the expected number of shoppers at X time, a store owner can provide only a few people to come to the store during that time. And remaining shoppers will be allowed in Y time. Ultimately, with slots and customer preference, the store owner can easily make the best use of technology.
5. Speedy and Convenient Communication
Communication is essential between a retailer and a customer. It is necessary because if the customer is concerned with the item purchased from your store, they need a person or system where they can speak out for problems.
In the same way, if retailers want to inform customers, they need a platform or place where their audience can notify. Ultimately, it’s a two-way benefit that you can avail by implanting modern technology to store.
Need help in building the online presence of your brick-and-mortar store? M-Connect Media can help. Hire Certified Magento Developer to develop your website and provide a seamless experience to your shoppers or visitors. Contact us now for more information.